Testimonial

Rita Ketchell

  • Rita and her team have been working so hard to get our property in great shape and filled by the right people. We really appreciate their hard work, professional and responsive approach. Thank you team! Lisa Sheppard
  • Absolutely recommend Robina Realty. My rental property was leased out within a week. Especially thanks to Rita Ketchell. She is so caring and friendly, professional and knowledgeable. It is so pleasant to have Robina Realty manage my property. Yong Mei Lin
  • Highly professional and efficient property management team - exactly what every landlord requires. From the first telephone conversation with Robina Realty Property Management, I knew I had made the right choice. As soon as I had my property ready, Robina Realty Property Management had a tenant ready to sign a lease. Special thanks to Rita Ketchell (Business Development Manager) and Linda Hurley (Senior Property Manager) for all their assistance. Megan Logan
  • After 3 stressful years of constantly micromanaging our Agent we decided to make the daunting task of switching. I spoke with multiple Agents. Rita, from Robina Realty contacted me. She was extremely informative, sincere & professional. After doing our due diligence our decision was evident. It was such a smooth, stress free transition for us & we sincerely appreciate it. Thanks again Rita. Looking forward to working with Robina Realty. Kind Regards, Ally
  • Hi Rita, just wanted to send a quick email to thank you for the seamless and smooth transition over to Robina Realty. As you know I have had some challenges with my previous managing agent and it truly was a breath of fresh air to deal with you. Your professionalism and competent handling of the change over leaves me extremely confident in the relationship with Robina Realty and have no doubts this will be a long and mutually beneficial relationship. In addition, my dealing so far with Jayne has been equally positive, and knowing Jayne previously I already had a positive image of her capabilities. I feel relaxed and confident that the management of my property is in very good hands, and would have no hesitation in recommending Robina realty. Well done and excellent job. Dane S
  • Hi Rita, a pleasure from the beginning! After meeting with several agencies on the search for a property manager we came across Rita at Robina Realty. From the beginning Rita was extremely helpful, she explained everything clearly and being first time landlords we were very appreciative. We had a strict timeline and Rita was able to schedule photos and have our advertisement live within 48hours. Within another 24 hours we had 21 groups through our property which resulted in 13 applications. This increased the price of our property and we have now secured tenants for $40 more a week than we advertised. Which we couldn’t be more thrilled about. Alongside Rita is Yolanda who has been equally fantastic, no request is to hard and she has organised our carpet cleaner as well as our water wise and smoke alarm checks for us, allowing me the time to pack and focus on other things. We couldn’t have asked for a smoother process and would happily recommend Robina realty for their property management services and we look forward to a long lasting relationship together. S. K.
  • Hi Rita, hope you are enjoying the long weekend! Just wanted to say thank you for your service in transitioning the rental management over to Robina Realty. I'm sure you found it more painful than me(!) so it is very much appreciated. Great working with Linda and definitely happy we made the switch; only wish we did it sooner. All the best. Daniel
  • We would like to take the opportunity to express our appreciation to your professional and hardworking approach which made this outcome a success. It has been a pleasant experience to work with you since day one, considering the property was handed over to your management in a disorganised status with not much help from our previous agent. It certainly has come to our surprise how you have made the process really hassle free and smooth to us. We understand and recognise the amount of work behind the scene. So thank you! We just want to let you know how pleased we are and we look forward to continuing working with you. Warm regards Evelyn on behalf of James and Donna 
  • We would like to commend Rita Ketchell for her professionalism with the rental of our investment property in Robina. Rita is always pleasant, helpful and sincere. We were happy with the time taken by Rita to assess our needs with respect to the rental of our property. Rita moved quickly to organise the photography and promotion of our home. The quick rental of our property was due to Rita's good work, diligence and persistence. Prior to meeting Rita and her team, we had been concerned about finding the right agent to manage our property. We wanted someone who would value the property the same way we did. Rita did all she could to reduce the stress. We are very happy with the service provided and hope Rita will continue to manage our property and any future properties we secure. Maria and Richard
  • I would like to take the opportunity to thank you for the excellent job you did & for making the experience of renting our property through Robina Realty a pleasurable one. From the start you made me feel at ease & kept us informed through every step. The honesty, professionalism & advice you gave us was greatly appreciated. The whole customer service experience of renting my property exceeded my expectations and you really covered all bases and though outside the square. You are amazing! Jill P
  • I would like to take this opportunity in recommending Rita Ketchell for all real estate needs. I had the opportunity to move to New South Wales and did not want to sell my villa and I found Rita Ketchell to help me. I found Rita to provide great service and was very professional in the way she took care of things for me. She took out the stress I was experiencing with moving and her experience showed in all aspects of real estate. It made the move easy. I have moved to my new residence and I know I don’t to have worry as my house is in good hands with this lovely lady who is a true professional. I found Rita to be friendly and someone who understood my needs and would recommend her to all my friends and family. I wish her well in her future endeavours. Regards Julie L
  • To Whom It May Concern, I would like to recommend Ms Rita Ketchell for the high quality service I received. For the first time I had to deal with financial and housing matters by myself after going through a divorce and I found Rita to be professional and understanding with the service she provided me at my difficult time. In a short time she helped me with both challenges I had to face and put me in touch with professionals who could help me further with other issues I was also facing. She went out of her way to help me with always showing a smile on her face. I found her experience is second to none and I would recommend her to all my friends and family and wish her well. Regards Linda N
  • To the Office Manager, I would like to recommend Rita Ketchell, I found her honest and reliable with all my real estate needs. She is a true professional. Rita has looked after several of my properties for quite a few years and I have found her to be very prompt with finding me a house in the area I wanted and she negotiated the deal very well. I trust her knowledge and experience every time I deal with her. The service I receive from Rita is always excellent andI would not hesitate to recommending her for future real estate matters to all our friends and families. Regards C Bright
  • "When we considered renting out our property on the Gold Coast, we called Robina Realty. Since the first phone call and meeting with Rita we have always found her and the staff to be helpful, supportive, friendly, knowledgeable and willing to go above and beyond what we expected. They have now found us great tenants and we are confident they will do the best for us and our property."  Lynda and John
  • "Robina Realty have provided me exceptional service and professionalism in handling my rental property. They went above and beyond and made lots of helpful suggestions on how to best market and present my property and found me a quality tenant in a short space of time. Nothing was too much bother for them and they took the stress and worry out of the whole process for me. I would not hesitate to recommend them" V Shiel
  • "Hi Rita, just a quick note to say thank you to you and your team in particular Jayne and Terri for securing a tenant for my rental property. The service provided was of a high standard and seemed to happen with ease. Thank you again". I would not hesitate to recommend them" G Nethery