I am writing to bring to your attention the fantastic service offered to us by your Salesperson, Jerzy Jakubiszyn. My sister & I (from Victoria) first met Jerzy at a property in Bonogin and whilst that particular property was not suitable, Jerzy remained in contact to help us secure a property in Qld.
Having dealt with a number of Agents in Qld during this time, I was shocked by the lack of service & follow up offered by most Agents and on one particular occasion, we were “gazumped” by an Agent in Mudgeeraba (not Jerzy), leaving us with a bad perception of Qld Agents in general. However, Jerzy restored our faith, that not all Qld Agents are like this.
Jerzy took it upon himself to source a property within our requirements and managed to do this by approaching the Listing Agent for a conjunctional listing. Jerzy introduced this property to us, as we had not discovered it in our usual internet property searches, suggesting that the property had not been entered correctly via realestate.com search fields, to gain maximum exposure for the Vendor. Another example of inadequate service by a Qld Agent and to the detriment of the Vendor. Fortunate for us, as it had been on the market for a long time, with minimal inspections or Offers.
In any event, Jerzy viewed the property on our behalf, took numerous photos and hand drew a floor plan to email to us, so that we had a good understanding of the property. This in itself is fantastic service, over and above what most Agents would do for an interstate buyer. In addition to this, Contracts had to be scanned & emailed for signing, which is a lot of work, that some Agents couldn’t be bothered with.
In conclusion, we are happy buyers of the property thanks to Jerzy. I would certainly recommend my family & friends to deal with your Office and in particular Jerzy. Jerzy listened & heard what we were saying, qualified us as “real buyers” and took the time to help us source a property. His professionalism, personality and helpfulness are a great asset to your Office.
The three Ps on which real estate thrives are - be polite, persistent and persevering. Jerzy followed these three Ps and worked unfailingly to achieve the best possible price in a very tight market. He diligently followed up and passed on every enquiry about the land for sale. He has our commendation for his unswerving and successful efforts, and we thank him.
On a personal note, Vicki and I most appreciate your diligence and utter professionalism and hope to deal with you again in the future. I have no reservation referring you to anyone on the coast, it's been a pleasure from day one.
— Mr R and Mrs V
We wish to thank you for your assistance in relation to our recent purchase.
Your efforts and commitment to service are exemplary and have gone beyond what purchasers would normally expect from an agency.
— Peter and Liz Dwyer
We would like to sincerely thank you for assisting us with the purchase of our new property at 6 Montville Court, Varsity Lakes.
After living in Canberra for more than 30 years we decided to move to the Gold Coast for our retirement but this was not an easy decision. Tackling the Gold Coast market for the first time to search for our new home was an interesting exercise. When we saw the house at Montville Court, we fell in love with it. It was a very emotional purchase and we were very limited with our budget as we could only spend what we made from the sale of our home in Canberra.
We are thankful that we had such a considerate and helpful agent to assist us in this stressful situation. The QLD Real Estate system was quite different to what we were used to in the ACT. You showed us respect, explained the process in detail and answered all our questions clearly. You were flexible and accommodating and were so very patient with us. You once had to do three trips to our house while we were negotiation the contract and assisted us in achieving an outcome that we believe was very fair based on the condition of the property.
We will most certainly keep your details for any future Real Estate requirements that we may have and would again like to thank you and your agency Robina Realty in making the experience of purchasing our first house in 28 years such a positive one. We would have no hesitation in recommending your services to our friends and family.
With warmest of regards
— Mohamad and Salma Makari