I used Alex to sell and purchase a property. He was unbelievably easy to work with, and I can’t thank him enough for helping me to secure my dream home. Thank you once again, Alex.

More than ever during these difficult times you need to feel confident that your house sale is in good hands. Building a relationship with a professional and trustworthy agent is critical. Ales is certainly the right person to sell your property. He is knowledgeable tenacious, committed and goal driven. Throughout the whole process Alex remain patient, insightful and vigilant to our best interests. The overall sales outcome was hard-earned. I would highly recommend Alex Simmons.

What you see with Alex is what you get. No bs, tells it like it is. Confident, knowledgeable and very helpful.

Alex was exceptional in all areas – was enthusiastic, professional and very competent. From the get go he was sure he would sell- and he did. He was so confident that we gave him a two properties to sell- and he did!

If you want to sell a property – he is your man. Highly recommended!

Alex was amazing, very helpful in every step. Great communication and very professional.

“I interviewed at least 8 real estate agents, including the fantastic Alex.  The other agents appeared quite standard and indistinguishable, while Alex stood out distinctly. He wasn’t following the usual path; instead, he approached things very differently. Unlike the others who were focused on making quick sales, Alex had a personal and human touch. He was transparent and upfront about every aspect from the very beginning. He respected my situation and understood my requirements. His knowledge exceeded that of the other agents I interviewed.

Alex took the time to thoroughly go through the entire sale process with me and explained everything comprehensively before any paperwork was signed. He displayed a lot of consideration for my circumstances and the property itself. For the first time, I felt I could truly trust an agent. He exhibited great patience and didn’t pressure me; rather, he assisted me in preparing my home for sale.

Alex’s approach to marketing and his expertise were truly remarkable – I mean really outstanding! He had a strategic plan for everything,  and he accurately predicted how my property would sell, which is exactly what happened! Due to unexpected changes, I informed Alex that I needed to vacate the property within 3 weeks – an urgent situation.

Alex remained composed and developed a comprehensive plan. Astonishingly, he achieved even more than I had hoped for. In just 11 days, he managed to sell the property unconditionally, and it settled in 6 days before my deadline! This man genquinely grasps your needs devises a flawless, predictable  strategy  to achieve them.

Words can’t adequately express how exceptional Alex is. His dedication is truly commendable, making him the best agent I’ve ever come across. and now, also a friend. Thank you dearly, Alex!”

I am incredibly pleased with the service provided by Robina Realty in managing my property. As a first-time landlord, I had many questions and uncertainties about the process. Of all the real estate agencies I contacted, Robina Realty was the only one to take the time and provide me with all the information I needed. Their team demonstrated professionalism, knowledge, and a genuine commitment. Thank you, Robina Realty, for making my experience positive and stress-free!

Landlord

We engaged Melinda Ewart to look after our rental property at Signature in Broadbeach.

From the moment we met Melinda we knew we were in excellent hands, and she did not disappoint.

Our tenants of 12 months gave 2 weeks notice that they were going to vacate.

Melinda reassured us she would find a suitable tenant and within just 2 days she got the results. Her approach throughout the process was exceptional.  A big shout out to Melinda for her hardwork, dedication and care. We were thrilled and could not be happier.

Landlord

Had a fantastic experience with Rita, Yvonne and Eileen from Robina Reality, regarding renting out my property. Their professionalism and prompt communication was outstanding. Rita made the entire experience seamless, addressing any concerns. I highly recommend their service for anyone looking to lease their property. Thank you again for all being so AWESOME!!!

Landlord

I would like to recommend Rita Ketchell as a Business Development Manager at Robina Realty. As a colleague of Rita’s, I have witnessed firsthand her customer service skills. She goes the extra mile to satisfy her clients with professionalism and her friendly nature. Rita is also a joy to work alongside, always willing to help out and offer advice to make your day just that little bit easier.

Professional Recommendation

Neelam was very good to deal with. If there was anything she was unsure about, she researched it and got back to us. As we were out of town purchasers we requested extra viewings outside the normal times and it was never a problem for Neelam. She personally, dealt with things that weren’t right with the property at settlement time. We were very happy with the service Neelam provided.

Buyer

Very Good experience

Seller

Simply say she’s awesome in her work, she guides you on every step and mixed-up with you like a family member. Good luck for her

Seller

Neelam was very informative and knowledgeable about the whole process. At the same time she was down to earth and we enjoyed a few laughs on the way. Neelam was very professional.

Seller

Neelam was excellent with her communication skills and kept us up to date with the whole process. We had a lot of questions and these were explained efficiently and correctly. Her advice was invaluable. Highly recommended.

Buyer

Neelam was an excellent estate agent. She worked hard in every area to get us the best price, and actively helped presenting and marketing the house to its best advantage. She is very knowledgeable and had great contacts to ensure successful viewings. She was empathetic and understanding of a very difficult situation, and made the whole process as smooth as possible.

Seller

Great communication with Neelam, felt she was honest which is an awesome trait to have from your real estate agent! We wouldn’t hesitate to use her services again! Neelam has gone from being our real estate agent to a family friend.

Buyer

Neelam joined the small team at a very period and was able to take full responsibility for the regional properties. Once Neelam took responsibility, she quickly demonstrated her ability to formulate a maintenance plan, delivery upgrading building project whilst dealing with day to day matters and emergency situations. When the client introduced new processes for financial budgets, Neelam has been able to quickly adopt the electronic platform which resulted in a sharp factual easy to follow budget. Neelam has an eye for detail and is highly recommended.

Professional Recommendation

Neelam went above and beyond what was required of her in her role and was a lovely colleague to work with. She is hardworking, determined and a pleasure to work with. I would definitely be happy to work with Neelam again.

Professional Recommendation

Neelam’s abundance of energy and professional approach has gone a long way to improving facilities management of ANZ’s branch network. Neelam’s personable approach and technical expertise has been invaluable in improving the consistent delivery of lifecycle capital improvement projects.

Neelam was a great team member to work with always being open to giving and receiving feedback, which has meant the projects we’ve worked on together have been delivered to very high standards. I’ve especially appreciated the time Neelam took to educate me about facilities management and it’s need for integration into other capital works projects.

I can’t recommend Neelam highly enough for the value she brings as an experienced facilities manager. I hope to work with you again in the future Neelam, thanks!

Professional Recommendation

Recently we had a car drive through the front of one of our rental properties managed by Robina Realty for close to 20 years causing major damage .
As I live interstate , Yvonne Wood managed the entire process for us from dealing with the insurance company to dealing with the builder and tradies.
The entire process was very professionally managed without a lot of input from us.
Thank you Yvonne we really appreciate your effort .

Landlord

Love dealing with Melinda @ Robina Realty, reasonable, sensible and responsive. She is so proactive, requests are actioned quickly. Couldnt ask for more.

I’ve had a positive experience with Robina Realty over the past 6 months. Their availability to address any issues has been commendable. The property managers are helpful and quick to resolve concerns. I highly recommend their services to others.

We have been with Robina Realty and our property manger for almost 12 months. They have been one of the best real estates we have dealt with. Easy, professional and great communication when needed. Melinda our property manger is friendly and great to contact and deal with when needed. I highly recommend Melinda and Robina Realty.
Thank you

Landlord

Yvonne is our property manager. She has done a fantastic job for us. I have no problem to recommend my friends and family to her for managing the property.

Landlord

If you are looking for the best senior property manager to look after your property then contact Robina Realty and ask for ……. Melinda Ewart Over the past 3 years Melinda has found great tenants and has kept me up to date with all matters relating to my property.

Landlord

Excellent service, The staff are very helpful and friendly from reception to property managers. They understood my situation and helped me to find a lovely new home. Can’t thank them all,enough and would recommend them highly.

I have been a landlord with Robina Realty for over 15 years. I have found them to be an outstanding property manager, dealing with tenant issues promptly, providing excellent advice on property upgrades and providing easy to understand property income and expense statements at tax time. Their staff remain for long periods of time (unlike the high turnover at other property managers I have used). My current property manager, Mel, is a joy to deal with, making herself available to discuss options and provide updates.

Landlord

Yvonne is great. She makes herself available when we phone. She acts promptly and keeps us updated. Highly recommend Yvonne for managing your property.

Landlord

Robina Reality are the best Real Estate agents I have delt with by far . The whole team are very helpful and obliging, they helped me every step of the way . I would not hesitate to recommend Melinda and her team to look after you with any real estate requirements.

Melinda acted promptly to inform me of the work that is required and then arranged for it to be done without delay.

Robina Realty & Mel Ewart provided amazing service while managing our tenancy. Mel always responded and contacted me promptly which made living in the property easy. Mel was very professional but also had a genuine care for our family, creating a great experience for the 4 years in Robina Realty’s property.

Yvonne wood is great to deal with and we couldn’t be in better hands with our Rental property.

Landlord

Yvonne is always so helpful.

Mel has been of excellent service to my whole family. Trusted and respected and I would not hesitate to recommend her and Robina realty.

Mel is a great Property Manager to deal with, very professional and nothing is ever to much trouble.

Landlord

Exceptional Boutique Service at Robina Realty Disclaimer: As an employee of Robina Realty, I cannot claim to be an entirely objective reviewer. However, I can share my unique perspective on the company culture and how it translates into exceptional service for our clients. Having witnessed first-hand the dedication and expertise of our team, I can confidently say that Robina Realty delivers a truly boutique experience. Unlike larger agencies driven by volume, our focus is on personalised attention and exceeding client expectations. Here’s what sets Robina Realty apart: Client-centric: Every agent operates with the client’s best interests at heart. We take the time to understand individual needs and goals, crafting personalised strategies for each transaction. Direct communication: Forget the impersonal chain of command. Clients have direct access to their dedicated agent, ensuring clear communication and prompt responses. Boutique touch: From in-depth market analysis to local expertise, our agents go the extra mile to provide valuable insights and guidance beyond just the property search. Collaborative spirit: Our team fosters a collaborative environment where knowledge and resources are shared freely, ensuring clients benefit from the combined expertise of the entire agency. My personal experience: Working at Robina Realty has been incredibly rewarding. The focus on client satisfaction and team support creates a positive and motivated work environment, which ultimately translates into exceptional service for our clients. Why choose Robina Realty? If you’re seeking a personalised, stress-free experience with genuine care and guidance, look no further than Robina Realty. We offer the expertise and resources of a larger agency, combined with the personalised attention and boutique touch you deserve. Please note: While I am an employee, this review reflects my genuine observations and beliefs about the company’s values and service.

Neelam

Rita and Yvonne have shown remarkable enthusiasm and professionalism while maintaining a down-to-earth approach. Their manner, communication, and responsiveness are truly refreshing! From our initial meetings, it’s evident that we’re in the capable hands of two genuine and passionate individuals who are highly knowledgeable in their field. Rita took care of all the maintenance and works to get our property ready for rental. Our property was rented out within the first week of advertising. We couldn’t be happier with Rita and Yvonne. They make an exceptional team, and we have full confidence that our property is being well taken care of. We highly recommend them!

Landlord

Just days before Christmas my property (managed by Robina Realty) suffered a ceiling collapse in one of the bathrooms.  This event made one of the bathrooms unusable and would cause significant inconvenience to my tenants. During a traditionally bad time to obtain quotes and engage trades to repair the problem, Yolanda immediately got to work and organised everything in record time.  In a few short weeks the repairs were completed and at a very reasonable cost. This resulted in very limited inconvenience to the tenants. During repairs she kept myself and the tenants informed all through this unfortunate event.

I cannot praise Yolanda enough, not just for her stella performance in this case, but also everything she does in relation to the management of my property. It is the reason why I would never consider looking elsewhere for my property management services. On many occasions Yolanda goes above and beyond what is traditionally expected of a property manager and is an asset to your organisation.

I am happy for any part of this email to be used in any marketing material, and more than happy to be a referee for the continued great service and support Robina Realty provides.

Landlord

Rita at Robina Realty is truly a gem when it comes to providing exceptional service. She goes above and beyond to ensure that every client’s needs are met and exceeded. Rita’s attention to detail and professionalism make the leasing process smooth and stress-free. She is always available to answer any questions or concerns, and her friendly demeanor creates a welcoming atmosphere. With Rita’s experience, expertise and dedication, it’s no wonder Robina Realty stands out as the best real estate agency.

Investor

Neelam Brown is a very talented lady. Her vast experience in many facets of the Real Estate industry is evident in her day-to-day dealings with clients and fellow colleagues. She presents herself very well, she is hard working and is someone who ‘gets on with the job.’ She has a friendly nature which is very welcoming. I would not hesitate to work alongside Neelam in any capacity.

Thank you

“We were thrilled with the sale of our home. It was absolutely delightful working with Rita, she was brilliant throughout the whole process!! We will certainly recommend Rita, and work with her in the future.”

Seller

Andrew assisted in the purchase of my new property and his help was amazing. I valued his time, effort and energy in helping facilitate the purchase, his services in going above and beyond the standard are highly rated and greatly appreciated. I firmly believe his honesty and integrity secured the property for me whilst also pleasing the vendor.

I would recommend using his services to anyone.

Buyer

Andrew was very professional, his knowledge was endless in the housing market. Our sale was in QLD and we live in VIC hence we were unable to be in the selling location. Andrew provided great feedback re the market and offered good and sound advice which helped us make good decisions. The sale process was made easy, Andrew was efficient and the contact was reliable, we felt assured throughout the process and had a great outcome.

We would highly recommend Andrew to any potential buyers & sellers.

Seller

I would like to thank you for your assistance over the years. I’ve been really happy with how you have managed the property for me.

It has been easier for me with everything being managed by email etc, but I have been more than happy to rely on your advice and judgement on any issues that have come up.

Once again, a big thank you

Landlord

A very positive experience. Andrew was knowledgeable and explained the process of selling our property in detail that was easy and simple to understand. He kept us well informed and always responded to us quickly. Andrew sold our property within our timeline and we would have no hesitation in recommending him.

Seller

Excellent service by Rita Ketchell, professional and caring a great help throughout the process.

Landlord

I would like to give this feedback to Rita, Sales Agent from Robina Realty who recently sold me my property at South Lakes at Varsity Lakes. From my first communications with Rita she was so professional, supportive, friendly and reactive to my queries. Rita was open, honest, and she was able to answer all my queries, right throughout the process.

Rita made the buying process so stress free and she was such a pleasure to deal with. I give Rita 5 stars plus for her great service, and I can highly recommend Rita as an excellent agent to deal with in the future.

Buyer

We used Rita and the team at Robina Realty to sell our investment property at Varsity Lakes. We felt very comfortable throughout the process as the communication was outstanding.

Although we live in Victoria, we felt very involved and achieved a great sale price in a short period of time. A huge thank you to Rita for your assistance. Your service was flawless and you were an absolute pleasure to business with.

Seller

Firstly, we would like to thank you for taking a bit of a messy situation and your quick prompt attention to our needs and understanding. Secondly, your time to explain your process in this transition. Thirdly, we are sure that things will work out in the long run. Thank you

Landlord

Thank you Yvonne. Kate and I are extremely very happy with your professionalism in managing our unit in Runaway Bay.

Landlord

The Team at Robina Realty are fantastic! They have ensured our questions are answered, and are always happy to help with a smile!

I cant recommend Robina Realty enough; they have truly been magnificent to deal with.

Tenant

We really appreciate all the help from Melinda and Mackenzie over the last week.

Rita and Yolanda have been so enthusiastic and professional, yet at the same time down to earth – their manner, communication and overall responsiveness are a breath of fresh air! We have felt from our first meeting/s that we are in the hands of two very genuine and passionate individuals, who really ‘know their stuff’!  Our property was rented out in quick smart time with two open homes over the first week and tenants signed up by the end of that week – we couldn’t be more satisfied with Rita and Yolanda, what a team, we know our property is in the right hands! Highly recommend!

Landlord

This is the second property we have transferred to Robina Realty in the past year. This was dealt with efficiently despite problems which cropped up. Rita is knowledgeable in these matters and handled the situation extremely well.

Landlord

We’re pleased with the quick result. Thanks for your assistance. Yes we will keep in touch.

Landlord

I am extremely happy with the experience with Robina Realty and Rita Ketchell. Rita has been upfront, honest, friendly and got the job done in no time at all. I would highly recommend anyone who is interested in renting out a property to go with Robina Realty. Have peace of mind knowing that the team as Robina Realty has your best interests at heart.

Landlord

Rita at Robina Realty has been my hundred percent trustworthy key service for both management and selling. Having Rita by my side, is just like having a special friend in Real Estate. Although I live in Perth, chatting with Rita over every little detail has been just like having a special friend to give outstanding and very specialised advice at every step. Rita, you have awesome skills and I feel especially happy that I chose you! Thank you very much.

  Seller

Yayyyyy!!! Thank you so much Rita. You have been really amazing throughout this whole process! I would highly recommend you to anyone looking to buy or sell a property. Thanks for being awesome!

Buyer

Rita at Robina Realty is fantastic to deal with very professional and the communication regarding our property was absolutely amazing. In a very stressful time she made it so easy and put us at ease with her knowledge and experience providing us with every detail of the whole process. Our experience with Rita was 110 out of 100 couldn’t get any better.

Seller

Professionalism, Quality, Responsiveness, Value. Rita from Robina Realty, she is a very patient and attentive person, so I feel relieved to let her take care of my house.

Landlord

We’ve experienced the entire range of Real Estate Agents over the years. Robina Realty tops the list for personalised service, professionalism, information sharing, office support, practical ideas & just plain niceness!! Thank you so much. We look forward to our ongoing working relationship with all you guys at Robina!

Landlord

Absolutely recommend Robina Realty. My rental property was leased out within a week. Especially thanks to Rita Ketchell. She is so caring and friendly, professional and knowledgeable. It is so pleasant to have Robina Realty manage my property.

Landlord

Our experience with Robina Reality has been a stand out by Rita, before our move Rita was able to describe the property down to the last detail and when we walked in it was exactly that. Rita’s honest reliable knowledge was so appreciated, we can’t thank you enough Rita. Robina Reality you have a true gem there.

Tenant

Rita is good at follow up and negotiation. Definitely a plus for building relationships.

Referral Recommendation

 

We would like to thank Rita Ketchell of Robina Realty for making our dream of owning a home in QLD possible. As overseas buyers, she patiently guided us and provided all necessary information that helped make our purchase a positive experience.

Buyer

I am very happy I have moved my properties over to Robina Realty they have definitely delivered on what they promised. Rita and Yolanda are professional, reliable, genuine, and definitely go the extra mile. I would absolutely recommend this company.

Landlord

Rita was amazing taking over our sale. Her professionalism, understanding and responsiveness was exactly what assisted us to get such an amazing outcome.  Highly recommend Rita at Robina Realty. Thanks Rita

Seller

I am very pleased with the team at Robina Realty who have made the transition from a realty company that was not performing too well very easy and in a professional and friendly manner. Well done guys.

Landlord

Andrew done a fantastic job finding a buyer and best value for market conditions. His recommendation on presenting the property with some improvements made property new again to the buyer. Thank you all team at Robina Realty keeping me updated as often and responsibly. Andrew was really helpful, after I had the property with another local agent for 90 days without selling during covid restrictions.

Seller

Andrew is fantastic and will definitely recommend. Great knowledge of the area and customer service is outstanding. Made my home purchase to easy! Andrew is readily available to answer any questions and offer support. Thanks so much Andrew!

Buyer

Andrew was great to deal with from the start, super friendly and not pushy. He was always easy to contact and on top of everything that needed to be done. His knowledge of the market and all aspects of property sale and transfer were a great help. I would highly recommend using him to any one.

We needed to sell our Robina investment at a very difficult time as the Covid19 pandemic was in full swing. Very fortunately Andrew was able to secure our buyer when we were thinking we may have timed our sale badly. Some negotiations were required and Andrew was able to work with the buyer for a satisfactory outcome. We were very pleased with his efforts, he kept us informed and we are very happy with the final result.

Highly professional and efficient property management team – exactly what every landlord requires. From the first telephone conversation with Robina Realty Property Management, I knew I had made the right choice. As soon as I had my property ready, Robina Realty Property Management had a tenant ready to sign a lease. Special thanks to Rita Ketchell (Business Development Manager) and the Robina Realty Team for all their assistance.

Landlord

I have put my house on the market with Andrew, from Robina Realty. I have found him to be a gentleman. He has done a very good job in selling my house in 24 hours. I received the price I wanted, and he has been very very helpful. I cannot recommend him highly enough.

After 3 stressful years of constantly micromanaging our Agent we decided to make the daunting task of switching. I spoke with multiple Agents. Rita, from Robina Realty contacted me. She was extremely informative, sincere & professional. After doing our due diligence our decision was evident. It was such a smooth, stress free transition for us & we sincerely appreciate it. Thanks again Rita. Looking forward to working with Robina Realty.

Landlord

Hi Rita, just wanted to send a quick email to thank you for the seamless and smooth transition over to Robina Realty. As you know I have had some challenges with my previous managing agent and it truly was a breath of fresh air to deal with you. Your professionalism and competent handling of the change over leaves me extremely confident in the relationship with Robina Realty and have no doubts this will be a long and mutually beneficial relationship.  I feel relaxed and confident that the management of my property is in very good hands, and would have no hesitation in recommending Robina realty. Well done and excellent job.

Landlord

Andy sold our property. I tried to sell the property for three months and I had no success whatsoever, and Andy came in and sold the property within two weeks. We’re so happy, no more stress, property is gone. We are very, very happy with Andy and I would use him again.

Thanks to Andrew for his outstanding work in selling my parents property. It only took one week to obtain a buyer at the price we needed. He also guided us to what we should do to improve the overall looks outside re garden. Also the interior re declutter or furniture. Good job Andrew.

Hi Rita, a pleasure from the beginning! After meeting with several agencies on the search for a property manager we came across Rita at Robina Realty. From the beginning Rita was extremely helpful, she explained everything clearly and being first time landlords we were very appreciative. We had a strict timeline and Rita was able to schedule photos and have our advertisement live within 48hours. Within another 24 hours we had 21 groups through our property which resulted in 13 applications. This increased the price of our property and we have now secured tenants for $40 more a week than we advertised. Which we couldn’t be more thrilled about. Alongside Rita is Yolanda who has been equally fantastic, no request is to hard and she has organised our carpet cleaner as well as our water wise and smoke alarm checks for us, allowing me the time to pack and focus on other things. We couldn’t have asked for a smoother process and would happily recommend Robina realty for their property management services and we look forward to a long lasting relationship together.

Landlord

Hi Rita, just wanted to say thank you for your service in transitioning the rental management over to Robina Realty. I’m sure you found it more painful than me, so it is very much appreciated. Great working with the Robina Realty team definitely happy we made the switch; only wish we did it sooner. All the best.

Landlord

Andy has just sold our house and how pleased we are with the service, the civility, and the kindness of this man. We would recommend him to anybody who is in the same position as we are. Thank you Andy, and the price was a record for this complex, which is amazing.

Andrew was very helpful in the process of purchasing this property, always ready to take my calls and had all the information I needed.

We would like to take the opportunity to express our appreciation to your professional and hardworking approach which made this outcome a success. It has been a pleasant experience to work with you since day one, considering the property was handed over to your management in a disorganised status with not much help from our previous agent. It certainly has come to our surprise how you have made the process really hassle free and smooth to us. We understand and recognise the amount of work behind the scene. So thank you! We just want to let you know how pleased we are and we look forward to continuing working with you. Warm regards Evelyn on behalf of James and Donna

Landlord

We would like to commend Rita Ketchell for her professionalism with the rental of our investment property in Robina. Rita is always pleasant, helpful and sincere. We were happy with the time taken by Rita to assess our needs with respect to the rental of our property. Rita moved quickly to organise the photography and promotion of our home. The quick rental of our property was due to Rita’s good work, diligence and persistence. Prior to meeting Rita and her team, we had been concerned about finding the right agent to manage our property. We wanted someone who would value the property the same way we did. Rita did all she could to reduce the stress. We are very happy with the service provided and hope Rita will continue to manage our property and any future properties we secure.

Landlord

Andrew knew the Mudgeeraba market well and priced my home appropriately. It was sold within a month. Thanks for all your hard work.

I would like to take the opportunity to thank you for the excellent job you did & for making the experience of renting our property through Robina Realty a pleasurable one. From the start you made me feel at ease & kept us informed through every step. The honesty, professionalism & advice you gave us was greatly appreciated. The whole customer service experience of renting my property exceeded my expectations and you really covered all bases and though outside the square. You are amazing!

Landlord

Andy takes the stress our of selling houses. He operates with the utmost professionalism and precision! Andy was patient with me through the whole process. He’s natural bloke, who took everything in his stride, taking the stress off my mind. Andy knew the current market very well and was able to clearly explain what was happening every step of the way. The price we got for the property was above my expectations. Thank you Andy.

We have nothing but praise for Andrew. Through the whole process of our house sale he has been encouraging and patient but also smart and knowledgeable. He gave us no false expectations regarding the value of our home but helped us to achieve a realistic and satisfactory outcome. He has kept us informed of all progress in a timely manner and has been very easy to contact. We would absolutely recommend him to anyone embarking on what would have been much more stressful exercise without him.

I would like to take this opportunity in recommending Rita Ketchell for all real estate needs. I had the opportunity to move to New South Wales and did not want to sell my villa and I found Rita Ketchell to help me. I found Rita to provide great service and was very professional in the way she took care of things for me. She took out the stress I was experiencing with moving and her experience showed in all aspects of real estate. It made the move easy. I have moved to my new residence and I know I don’t to have worry as my house is in good hands with this lovely lady who is a true professional. I found Rita to be friendly and someone who understood my needs and would recommend her to all my friends and family. I wish her well in her future endeavours. Regards Julie L

Landlord

A big thankyou to Andrew. We were Andrews first sale and we found him to be easy to communicate our needs to and work with. Andrew achieved a fantastic outcome with our sale in a very short time frame. We would highly recommend Andrew and are very happy with how the whole process was handled.

I would like to recommend Ms Rita Ketchell for the high quality service I received. For the first time I had to deal with financial and housing matters by myself after going through a divorce and I found Rita to be professional and understanding with the service she provided me at my difficult time. In a short time she helped me with both challenges I had to face and put me in touch with professionals who could help me further with other issues I was also facing. She went out of her way to help me with always showing a smile on her face. I found her experience is second to none and I would recommend her to all my friends and family and wish her well. Regards Linda N

Referral Recommendation

I am writing to bring to your attention the fantastic service offered to us by your Salesperson, Jerzy Jakubiszyn. My sister & I (from Victoria) first met Jerzy at a property in Bonogin and whilst that particular property was not suitable, Jerzy remained in contact to help us secure a property in Qld.

Having dealt with a number of Agents in Qld during this time, I was shocked by the lack of service & follow up offered by most Agents and on one particular occasion, we were “gazumped” by an Agent in Mudgeeraba (not Jerzy), leaving us with a bad perception of Qld Agents in general. However, Jerzy restored our faith, that not all Qld Agents are like this.

Jerzy took it upon himself to source a property within our requirements and managed to do this by approaching the Listing Agent for a conjunctional listing. Jerzy introduced this property to us, as we had not discovered it in our usual internet property searches, suggesting that the property had not been entered correctly via realestate.com search fields, to gain maximum exposure for the Vendor. Another example of inadequate service by a Qld Agent and to the detriment of the Vendor. Fortunate for us, as it had been on the market for a long time, with minimal inspections or Offers.

In any event, Jerzy viewed the property on our behalf, took numerous photos and hand drew a floor plan to email to us, so that we had a good understanding of the property. This in itself is fantastic service, over and above what most Agents would do for an interstate buyer. In addition to this, Contracts had to be scanned & emailed for signing, which is a lot of work, that some Agents couldn’t be bothered with.

In conclusion, we are happy buyers of the property thanks to Jerzy. I would certainly recommend my family & friends to deal with your Office and in particular Jerzy. Jerzy listened & heard what we were saying, qualified us as “real buyers” and took the time to help us source a property. His professionalism, personality and helpfulness are a great asset to your Office.

Kind Regards,

Thank you for everything you did whilst you were the property manager for Matt’s property in Robina. We were able to rest easier knowing you were looking after things there. Thank you also for the part you played in the sales process and coordinating the end of the lease early with the tenants.

Living in Perth it was a relief to be kept in the loop on a twice weekly basis of how things were progressing with the marketing of our investment rental home in Robina Queensland.

Robina Realty was a great communicator, and their assistance with preparing our property for marketing, plus liaising on our behalf with the on site property manager and tenant, was a help to us being far away. Robina Realty worked tirelessly to get our property sold in the short time span we gave him. Upon securing an interested party, he kept us updated and advised all along the way of the negotiation process. He secured a sale for us at a price we were very pleased with.

Thank you Robina Realty, it was a pleasure doing business with you.

The three Ps on which real estate thrives are – be polite, persistent and persevering. Jerzy followed these three Ps and worked unfailingly to achieve the best possible price in a very tight market. He diligently followed up and passed on every enquiry about the land for sale. He has our commendation for his unswerving and successful efforts, and we thank him.

As the buyer, I know that Andrew is working for the ‘otherside’. Despite this, we found him to be very warm and pleasant to deal with throughout the process. Regular communication and flexibility assisted us right up to settlement. Dealing directly with Andrew as the agent rather than other members of his team ensured that we were always on the same page regarding things that invariably pop up. Thanks again. David and Miho

I would also like to again thank you & the team at Robina Realty for making our tenancy an enjoyable one. We could have not asked for better agents to deal with in the past 10yrs.

I would like to recommend Rita Ketchell, I found her honest and reliable with all my real estate needs. She is a true professional. Rita has looked after several of my properties for quite a few years and I have found her to be very prompt with finding me a house in the area I wanted and she negotiated the deal very well. I trust her knowledge and experience every time I deal with her. The service I receive from Rita is always excellent and I would not hesitate to recommending her for future real estate matters to all our friends and families.

Referral Recommendation

When we considered renting out our property on the Gold Coast, we called Robina Realty. Since the first phone call and meeting with Rita we have always found her and the staff to be helpful, supportive, friendly, knowledgeable and willing to go above and beyond what we expected. They have now found us great tenants and we are confident they will do the best for us and our property.

Landlord

We have been involved with Andy over the last fifteen years on the Gold Coast in different business ventures, and have found him to be honest, open, reliable, and very easy to deal with. We were always kept informed and up to date through our dealings and we have no hesitation in recommending Andy as someone with integrity who will have your best interest at heart. Regards,

Thank you Yolanda. We have been extremely happy with your service this past year and all your prompt replies. I would definitely recommend Robina Realty to anyone looking for a property manager. We really do appreciate the care you have taken in selecting the tenants as they were fantastic and really presented the house as if it was theirs during the marketing of the house, they went above and beyond which we feel contributed to the outstanding sale price we have achieved. A good property manager is worth their weight in gold I believe.

We are so glad we made the change to Robina Realty. Please pass on our thanks to Jayne. We are hoping to come and have a look at the house in the next few weeks. Many thanks again. Very happy customers.

On a personal note, Vicki and I most appreciate your diligence and utter professionalism and hope to deal with you again in the future. I have no reservation referring you to anyone on the coast, it’s been a pleasure from day one.

As usual my report comes through clearly and in good shape. I really appreciate the way you manage the property. It is fabulous. Whenever I talk to people about property investment I say ‘the most important person you can have is a good agent’. Most just look at me. But I know it is so true. Thank you very much. Thanks so much.

We just wanted to say thank you for all that you did for us last year. We are so grateful.

We wish to thank you for your assistance in relation to our recent purchase.

Your efforts and commitment to service are exemplary and have gone beyond what purchasers would normally expect from an agency.

We’ve dealt with Andy here on the Gold Coast over the last ten years and found him to be honest and trustworthy. He anticipates issues and is quick to sort out any problems along the way during what can be a stressful time. We have dealt with Andy many times over the last decade and he has always bought the same attitude of service and reliability to his professional life. Cherie and I would happily recommend him for any real estate needs.

Robina Realty have provided me exceptional service and professionalism in handling my rental property. They went above and beyond and made lots of helpful suggestions on how to best market and present my property and found me a quality tenant in a short space of time. Nothing was too much bother for them and they took the stress and worry out of the whole process for me. I would not hesitate to recommend them.

Landlord

Hi Rita, just a quick note to say thank you to you and your team for securing a tenant for my rental property. The service provided was of a high standard and seemed to happen with ease. Thank you again. I would not hesitate to recommend them.

Landlord

Hi Yolanda, I just realised I never thanked you for all the work you did for my property over the years. You were such a great managing agent. Your communication was exceptional and I always had total confidence in the way you handled my property and the tenants. hopefully we can grab a coffee at your office next time I’m home. All the best.

We would like to sincerely thank you for assisting us with the purchase of our new property at 6 Montville Court, Varsity Lakes.

After living in Canberra for more than 30 years we decided to move to the Gold Coast for our retirement but this was not an easy decision. Tackling the Gold Coast market for the first time to search for our new home was an interesting exercise. When we saw the house at Montville Court, we fell in love with it. It was a very emotional purchase and we were very limited with our budget as we could only spend what we made from the sale of our home in Canberra.

We are thankful that we had such a considerate and helpful agent to assist us in this stressful situation. The QLD Real Estate system was quite different to what we were used to in the ACT. You showed us respect, explained the process in detail and answered all our questions clearly. You were flexible and accommodating and were so very patient with us. You once had to do three trips to our house while we were negotiation the contract and assisted us in achieving an outcome that we believe was very fair based on the condition of the property.

We will most certainly keep your details for any future Real Estate requirements that we may have and would again like to thank you and your agency Robina Realty in making the experience of purchasing our first house in 28 years such a positive one. We would have no hesitation in recommending your services to our friends and family.

Thank you Andy for your service on the Gold Coast over the last ten years. You’ve always been trustworthy, conscientious, and upfront in dealings with us, going the extra mile when necessary. Your experience, manner, and knowledge of the Gold Coast are valuable and informative. Andy’s service comes with a solid recommendation from us.