Information Collection, Use and Disclosure
During the course of your involvement with Robina Realty, we may collect, use or disclose personal information about you for the following purposes:
In order to provide products and services to you, we may disclose your personal information to the persons/organisations described below:
Whenever it is reasonable or practicable to do so, we will collect your personal information directly from you. Sometimes it will be necessary for us to collect information from a third party or a publicly available source, such as a credit reporting agency, your legal adviser, your past or current employers, your previous lessors or property managers, and tenancy information services or databases.
We may disclose your personal information to recipients within Australia or to overseas recipients. Should information be required to be sent interstate or overseas, we will take steps to protect the privacy of your information.
We need your permission to collect, use and disclose your personal information, and we therefore ask that you sign the consent when engaging our services.
In the event that you do not consent to Robina Realty collecting and releasing your personal information as described above, we may be unable to provide the services requested by you.
Access to, and correction of personal information
You have the right to request access to your information and to request that Robina Realty update or correct your personal information. A charge may apply for providing access to your information.
If you consider that there has been a breach of the Australian Privacy Principles, you are entitled to complain to Robina Realty.
We will acknowledge receipt of a complaint within 2 business days.
We will investigate the complaint and attempt to resolve it within 20 business days after the complaint was received. Where it is anticipated that this timeframe is not achievable, we will contact you to provide an estimate of how long it will take to investigate and respond to the complaint.
If you consider that we have not adequately dealt with a complaint, you may complain to the Office of the Australian Information Commissioner on the below details:
Officer of the Australian Information Commissioner (OAIC)
1300 363 992
GPO Box 5218 SYDNEY NSW 2001
You may contact us by mail, email or telephone as follows:
PO Box 3511
Robina Town Centre QLD 4230
07 5593 1031
Review: The Policy will be reviewed following changes to the relevant State and Commonwealth legislation and/or significant change to our systems