Professional with a genuine commitment

I am incredibly pleased with the service provided by Robina Realty in managing my property. As a first-time landlord, I had many questions and uncertainties about the process. Of all the real estate agencies I contacted, Robina Realty was the only one to take the time and provide me with all the information I needed. Their team demonstrated professionalism, knowledge, and a genuine commitment. Thank you, Robina Realty, for making my experience positive and stress-free!

Landlord

Outstanding

Had a fantastic experience with Rita, Yvonne and Eileen from Robina Reality, regarding renting out my property. Their professionalism and prompt communication was outstanding. Rita made the entire experience seamless, addressing any concerns. I highly recommend their service for anyone looking to lease their property. Thank you again for all being so AWESOME!!!

Landlord

Professional, Friendly

I would like to recommend Rita Ketchell as a Business Development Manager at Robina Realty. As a colleague of Rita’s, I have witnessed firsthand her customer service skills. She goes the extra mile to satisfy her clients with professionalism and her friendly nature. Rita is also a joy to work alongside, always willing to help out and offer advice to make your day just that little bit easier.

Professional Recommendation

A Big Thank You

Highly Recommend

Highly Recommend

Rita and Yvonne have shown remarkable enthusiasm and professionalism while maintaining a down-to-earth approach. Their manner, communication, and responsiveness are truly refreshing! From our initial meetings, it’s evident that we’re in the capable hands of two genuine and passionate individuals who are highly knowledgeable in their field. Rita took care of all the maintenance and works to get our property ready for rental. Our property was rented out within the first week of advertising. We couldn’t be happier with Rita and Yvonne. They make an exceptional team, and we have full confidence that our property is being well taken care of. We highly recommend them!

Landlord

Exceptional Service

Rita at Robina Realty is truly a gem when it comes to providing exceptional service. She goes above and beyond to ensure that every client’s needs are met and exceeded. Rita’s attention to detail and professionalism make the leasing process smooth and stress-free. She is always available to answer any questions or concerns, and her friendly demeanor creates a welcoming atmosphere. With Rita’s experience, expertise and dedication, it’s no wonder Robina Realty stands out as the best real estate agency.

Investor

Delightful To Work With

Thank you

“We were thrilled with the sale of our home. It was absolutely delightful working with Rita, she was brilliant throughout the whole process!! We will certainly recommend Rita, and work with her in the future.”

Seller

Excellent Service

Excellent service by Rita Ketchell, professional and caring a great help throughout the process.

Landlord

Professional, supportive and friendly

I would like to give this feedback to Rita, Sales Agent from Robina Realty who recently sold me my property at South Lakes at Varsity Lakes. From my first communications with Rita she was so professional, supportive, friendly and reactive to my queries. Rita was open, honest, and she was able to answer all my queries, right throughout the process.

Rita made the buying process so stress free and she was such a pleasure to deal with. I give Rita 5 stars plus for her great service, and I can highly recommend Rita as an excellent agent to deal with in the future.

Buyer

Flawless Service

We used Rita and the team at Robina Realty to sell our investment property at Varsity Lakes. We felt very comfortable throughout the process as the communication was outstanding.

Although we live in Victoria, we felt very involved and achieved a great sale price in a short period of time. A huge thank you to Rita for your assistance. Your service was flawless and you were an absolute pleasure to business with.

Seller

Thank you

Firstly, we would like to thank you for taking a bit of a messy situation and your quick prompt attention to our needs and understanding. Secondly, your time to explain your process in this transition. Thirdly, we are sure that things will work out in the long run. Thank you

Landlord

What A Team – “they know their stuff!”

Rita and Yolanda have been so enthusiastic and professional, yet at the same time down to earth – their manner, communication and overall responsiveness are a breath of fresh air! We have felt from our first meeting/s that we are in the hands of two very genuine and passionate individuals, who really ‘know their stuff’!  Our property was rented out in quick smart time with two open homes over the first week and tenants signed up by the end of that week – we couldn’t be more satisfied with Rita and Yolanda, what a team, we know our property is in the right hands! Highly recommend!

Landlord

Very Happy Landlord!

This is the second property we have transferred to Robina Realty in the past year. This was dealt with efficiently despite problems which cropped up. Rita is knowledgeable in these matters and handled the situation extremely well.

Landlord

Quick Result!

We’re pleased with the quick result. Thanks for your assistance. Yes we will keep in touch.

Landlord

Extremely happy with the experience

I am extremely happy with the experience with Robina Realty and Rita Ketchell. Rita has been upfront, honest, friendly and got the job done in no time at all. I would highly recommend anyone who is interested in renting out a property to go with Robina Realty. Have peace of mind knowing that the team as Robina Realty has your best interests at heart.

Landlord

Outstanding Service

Rita at Robina Realty has been my hundred percent trustworthy key service for both management and selling. Having Rita by my side, is just like having a special friend in Real Estate. Although I live in Perth, chatting with Rita over every little detail has been just like having a special friend to give outstanding and very specialised advice at every step. Rita, you have awesome skills and I feel especially happy that I chose you! Thank you very much.

  Seller

Highly Recommend

Yayyyyy!!! Thank you so much Rita. You have been really amazing throughout this whole process! I would highly recommend you to anyone looking to buy or sell a property. Thanks for being awesome!

Buyer

Very Professional

Rita at Robina Realty is fantastic to deal with very professional and the communication regarding our property was absolutely amazing. In a very stressful time she made it so easy and put us at ease with her knowledge and experience providing us with every detail of the whole process. Our experience with Rita was 110 out of 100 couldn’t get any better.

Seller

Patient, Attentive

Professionalism, Quality, Responsiveness, Value. Rita from Robina Realty, she is a very patient and attentive person, so I feel relieved to let her take care of my house.

Landlord

Professional, Personalised Service

We’ve experienced the entire range of Real Estate Agents over the years. Robina Realty tops the list for personalised service, professionalism, information sharing, office support, practical ideas & just plain niceness!! Thank you so much. We look forward to our ongoing working relationship with all you guys at Robina!

Landlord

Absolutely Recommend

Absolutely recommend Robina Realty. My rental property was leased out within a week. Especially thanks to Rita Ketchell. She is so caring and friendly, professional and knowledgeable. It is so pleasant to have Robina Realty manage my property.

Landlord

Honest, Reliable

Our experience with Robina Reality has been a stand out by Rita, before our move Rita was able to describe the property down to the last detail and when we walked in it was exactly that. Rita’s honest reliable knowledge was so appreciated, we can’t thank you enough Rita. Robina Reality you have a true gem there.

Tenant

Good Customer Service

Rita is good at follow up and negotiation. Definitely a plus for building relationships.

Referral Recommendation

Positive Experience

 

We would like to thank Rita Ketchell of Robina Realty for making our dream of owning a home in QLD possible. As overseas buyers, she patiently guided us and provided all necessary information that helped make our purchase a positive experience.

Buyer

Professional, Reliable, Genuine

I am very happy I have moved my properties over to Robina Realty they have definitely delivered on what they promised. Rita and Yolanda are professional, reliable, genuine, and definitely go the extra mile. I would absolutely recommend this company.

Landlord

Highly Recommend

Rita was amazing taking over our sale. Her professionalism, understanding and responsiveness was exactly what assisted us to get such an amazing outcome.  Highly recommend Rita at Robina Realty. Thanks Rita

Seller

Professional and Friendly

I am very pleased with the team at Robina Realty who have made the transition from a realty company that was not performing too well very easy and in a professional and friendly manner. Well done guys.

Landlord

Highly professional

Highly professional and efficient property management team – exactly what every landlord requires. From the first telephone conversation with Robina Realty Property Management, I knew I had made the right choice. As soon as I had my property ready, Robina Realty Property Management had a tenant ready to sign a lease. Special thanks to Rita Ketchell (Business Development Manager) and the Robina Realty Team for all their assistance.

Landlord

Smooth, stress free transition

After 3 stressful years of constantly micromanaging our Agent we decided to make the daunting task of switching. I spoke with multiple Agents. Rita, from Robina Realty contacted me. She was extremely informative, sincere & professional. After doing our due diligence our decision was evident. It was such a smooth, stress free transition for us & we sincerely appreciate it. Thanks again Rita. Looking forward to working with Robina Realty.

Landlord

In very good hands

Hi Rita, just wanted to send a quick email to thank you for the seamless and smooth transition over to Robina Realty. As you know I have had some challenges with my previous managing agent and it truly was a breath of fresh air to deal with you. Your professionalism and competent handling of the change over leaves me extremely confident in the relationship with Robina Realty and have no doubts this will be a long and mutually beneficial relationship.  I feel relaxed and confident that the management of my property is in very good hands, and would have no hesitation in recommending Robina realty. Well done and excellent job.

Landlord

A pleasure from the beginning

Hi Rita, a pleasure from the beginning! After meeting with several agencies on the search for a property manager we came across Rita at Robina Realty. From the beginning Rita was extremely helpful, she explained everything clearly and being first time landlords we were very appreciative. We had a strict timeline and Rita was able to schedule photos and have our advertisement live within 48hours. Within another 24 hours we had 21 groups through our property which resulted in 13 applications. This increased the price of our property and we have now secured tenants for $40 more a week than we advertised. Which we couldn’t be more thrilled about. Alongside Rita is Yolanda who has been equally fantastic, no request is to hard and she has organised our carpet cleaner as well as our water wise and smoke alarm checks for us, allowing me the time to pack and focus on other things. We couldn’t have asked for a smoother process and would happily recommend Robina realty for their property management services and we look forward to a long lasting relationship together.

Landlord

Thank you

Hi Rita, just wanted to say thank you for your service in transitioning the rental management over to Robina Realty. I’m sure you found it more painful than me, so it is very much appreciated. Great working with the Robina Realty team definitely happy we made the switch; only wish we did it sooner. All the best.

Landlord

Professional and hardworking approach

We would like to take the opportunity to express our appreciation to your professional and hardworking approach which made this outcome a success. It has been a pleasant experience to work with you since day one, considering the property was handed over to your management in a disorganised status with not much help from our previous agent. It certainly has come to our surprise how you have made the process really hassle free and smooth to us. We understand and recognise the amount of work behind the scene. So thank you! We just want to let you know how pleased we are and we look forward to continuing working with you. Warm regards Evelyn on behalf of James and Donna

Landlord

Always pleasant, helpful and sincere

We would like to commend Rita Ketchell for her professionalism with the rental of our investment property in Robina. Rita is always pleasant, helpful and sincere. We were happy with the time taken by Rita to assess our needs with respect to the rental of our property. Rita moved quickly to organise the photography and promotion of our home. The quick rental of our property was due to Rita’s good work, diligence and persistence. Prior to meeting Rita and her team, we had been concerned about finding the right agent to manage our property. We wanted someone who would value the property the same way we did. Rita did all she could to reduce the stress. We are very happy with the service provided and hope Rita will continue to manage our property and any future properties we secure.

Landlord

Honesty, professionalism & advice

I would like to take the opportunity to thank you for the excellent job you did & for making the experience of renting our property through Robina Realty a pleasurable one. From the start you made me feel at ease & kept us informed through every step. The honesty, professionalism & advice you gave us was greatly appreciated. The whole customer service experience of renting my property exceeded my expectations and you really covered all bases and though outside the square. You are amazing!

Landlord

Would recommend her to all my friends and family

I would like to take this opportunity in recommending Rita Ketchell for all real estate needs. I had the opportunity to move to New South Wales and did not want to sell my villa and I found Rita Ketchell to help me. I found Rita to provide great service and was very professional in the way she took care of things for me. She took out the stress I was experiencing with moving and her experience showed in all aspects of real estate. It made the move easy. I have moved to my new residence and I know I don’t to have worry as my house is in good hands with this lovely lady who is a true professional. I found Rita to be friendly and someone who understood my needs and would recommend her to all my friends and family. I wish her well in her future endeavours. Regards Julie L

Landlord

High quality service

I would like to recommend Ms Rita Ketchell for the high quality service I received. For the first time I had to deal with financial and housing matters by myself after going through a divorce and I found Rita to be professional and understanding with the service she provided me at my difficult time. In a short time she helped me with both challenges I had to face and put me in touch with professionals who could help me further with other issues I was also facing. She went out of her way to help me with always showing a smile on her face. I found her experience is second to none and I would recommend her to all my friends and family and wish her well. Regards Linda N

Referral Recommendation

Honest and reliable

I would like to recommend Rita Ketchell, I found her honest and reliable with all my real estate needs. She is a true professional. Rita has looked after several of my properties for quite a few years and I have found her to be very prompt with finding me a house in the area I wanted and she negotiated the deal very well. I trust her knowledge and experience every time I deal with her. The service I receive from Rita is always excellent and I would not hesitate to recommending her for future real estate matters to all our friends and families.

Referral Recommendation

Above and beyond what we expected

When we considered renting out our property on the Gold Coast, we called Robina Realty. Since the first phone call and meeting with Rita we have always found her and the staff to be helpful, supportive, friendly, knowledgeable and willing to go above and beyond what we expected. They have now found us great tenants and we are confident they will do the best for us and our property.

Landlord

Exceptional service and professionalism

Robina Realty have provided me exceptional service and professionalism in handling my rental property. They went above and beyond and made lots of helpful suggestions on how to best market and present my property and found me a quality tenant in a short space of time. Nothing was too much bother for them and they took the stress and worry out of the whole process for me. I would not hesitate to recommend them.

Landlord

I would not hesitate to recommend them

Hi Rita, just a quick note to say thank you to you and your team for securing a tenant for my rental property. The service provided was of a high standard and seemed to happen with ease. Thank you again. I would not hesitate to recommend them.

Landlord